Terms and conditions Traditional Art

Table of contents:

1.Definition and Terms

2. Contractual documents

2.A. Website Availability

2.B. Intellectual property rights

3. Order

4. Order refusal and Cancellation

4.A. Custom made, Made to order and Personalized Products

5. Confidentiality and Data protection

5.A. Privacy Policy

6. Billing and Payment

7. Delivery

7.A. Limitation of liability

8. Return Policy

9. Warranties

10. Decrease in value of returned products

11. Governing law and dispute resolution

12. Cookie policy

1. DEFINITION AND TERMS

The Products available on the Site may be sold by different legal entities operating under the Traditional Art brand, depending on the category of the Product purchased.

Traditional woven rugs, carpets, wool textile products, and related textile handmade Products are sold by: Maria Mihalachi Persoana fizica autorizata, a    Romanian legal entity with its registered fiscal residence in Baltatesti Village, Neamt County having the unique identification code CUI 52363319, registered under no. F2025030418005 at ONRC Neamt .

Traditional handmade masks, ceremonial masks, decorative masks, and related handcrafted decorative Products are sold by: MIHALACHI IULIAN ÎNTREPRINDERE INDIVIDUALĂ a   Romanian legal entity with its registered fiscal residence in Baltatesti Village, Neamt County having the unique identification code CUI 25506357 registered under no. F2009000434271 with ONRC Neamt.

For the purposes of these Terms and Conditions, the term “Seller” shall refer to the legal entity operating under the Traditional Art brand responsible for the specific Product purchased by the Buyer, as identified on the relevant Product page, invoice, Order confirmation, or accompanying commercial documents.

The entities operating under the Traditional Art brand may cooperate operationally for purposes including customer support, logistics, payment processing, warranty handling, administration, and legal compliance, without affecting the Buyer’s statutory rights against the Seller responsible for the relevant Product.

User – any natural person aged at least 18 years and having full legal capacity, or any legal entity that registers on the Site, creates an Account, and accepts these General Terms and Conditions.

Client-  can be any natural person of full legal capacity over the age of 18 years or any legal entity that has or obtains access to the CONTENT, through any means of communication made available by Traditional Art (including, without limitation, electronic, telephone, or messaging channels), or on the basis of an existing user agreement between Traditional Art and it, where such access requires the creation and use of an Account.

Buyer- any natural person of full legal capacity over the age of 18 or legal entity that creates an account on the website and / or places an order on the website

Seller- the legal entity operating under the Traditional Art brand responsible for the specific Product purchased by the Buyer, as identified on the relevant Product page, invoice, Order confirmation, or accompanying commercial documents.

Website– the online store hosted at the web address www.traditionalart.store

Account– the section of the Site consisting of an e-mail address and a password which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Product warranties, etc.). The User is responsible and will ensure that all information entered when creating the Account is correct, complete and up-to-date. Within the Site, a natural or legal person has the right to create a single Account;

Products- any product listed on the Site, including the products mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.

Specifications– all specifications and descriptions of the Products, as set out in their product description.

Order– an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, their intention to purchase Products from the Site.

Transaction– the collection or reimbursement of an amount resulting from the sale of a Product, by using the services of the card processor, PayPal, or other electronic payment platforms approved by the Seller, as well as cash payments, regardless of the delivery method.

Campaign– the action of displaying for commercial purposes a finite number of Products, with a limited and predefined stock and/or for a limited period of time, as established by the Seller.

Contract– represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the parties, resulting from the placement of an Order by the Buyer and the acceptance of that Order by the Seller in accordance with these General Terms and Conditions.

Force majeure means any event beyond the reasonable control of the Seller or the Buyer, including but not limited to natural disasters, war, riots, epidemics, strikes, interruptions in transport, or actions of public authorities, which prevents or delays the performance of contractual obligations.

For example, if a courier cannot deliver because of flooding or a government restriction, that situation may fall under force majeure if it genuinely prevents performance of the contract.

Review– an evaluation written by a User or Buyer of a Product, based on personal experience, expressing qualitative comments and indicating whether or not the Product or the Seller complies with the specifications mentioned by the manufacturer.

Rating– a way of expressing the degree of satisfaction of a User/Buyer with a Product. The Rating is expressed in the form of stars, and each Product may receive a score from one star to five stars. This degree of satisfaction is always associated with the Review of the Product, in accordance with these General Terms and Conditions.

Content – represents:

all information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment. The content of any e‑mail, message, or communication sent by the Seller to Buyers through electronic means or any other available communication channel;

any information communicated by an employee or collaborator of the Seller to the Buyer, according to the contact details provided by the Seller or the Buyer, whether or not expressly specified by the latter;

information related to the Products and/or the rates charged by the Seller during a certain period;

information related to the Products and/or the rates charged by third parties with whom the Seller has concluded partnership agreements, during a certain period.

Document – these General Terms and Conditions.

2. CONTRACTUAL DOCUMENTS

By placing an Order on the Site, the Buyer agrees to the Seller’s use of the specified means of communication (telephone or e‑mail) for the conduct of its commercial operations.
The notification received by the Buyer after placing the Order has an informational role and does not represent acceptance of the Order. This notification is sent electronically (by e‑mail) or by telephone.
For justified reasons, the Seller reserves the right to change the quantity of Products in the Order. If it changes the quantity of Products in the Order, it will notify the Buyer at the e-mail address or phone number provided to the Seller when placing the Order and will return the amount paid.
The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer, from the Seller, of the Order shipment notification by e‑mail and/or SMS.
Communication with the Seller can be achieved through direct interaction with them, including through e-mail, WhatsApp, phone call or through the addresses mentioned in the "contact" section of the Site. 
All prices for Products presented on the Site are expressed in EUR, USD, RON, SEK, AUD, CZK, DKK, HUF, PLN, GBP based on user’s selection and include VAT.

In the case of online payments, the Seller shall not be held liable for any additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of the Buyer’s card, when the issuing currency differs from RON. The Buyer shall be solely responsible for such costs.
Access to and use of the Site and the placement of Orders are permitted to any User/Buyer, as long as they use the Site in accordance with this Document and the applicable regulations.

Abusive use of the Site or for purposes other than those expressly authorized by Traditional Art is prohibited, and Traditional Art will not be liable for any damage caused by unauthorized use. In particular, the following actions are prohibited:

a. failure to comply with payment obligations or any other obligations towards Sellers or Traditional Art;
b. placing Orders for purposes other than purchasing Products;
c. providing false, inaccurate, or out‑of‑date information when creating the Account, including indicating a false identity, by any means (for example, by using an e‑mail address, name, pseudonym, or otherwise);
d. creating multiple Accounts by the same natural person or legal entity;
e. failure to respect the confidentiality of Account login details;
f. undertaking actions that are illegal, immoral, contrary to public safety, or that violate any applicable regulations;
g. the use of any type of external software tool that may disrupt the normal operation of the Site;
h. attempting to intervene in the operation of the hosting servers or the Site by any means;
i. transferring, copying, decompiling, or attempting to discover the source code of the Site or its content;
j. using any robot, algorithm, or other automated means to read the source code or extract data from the Site;
k. attempting to test or scan the vulnerability of any system on the Site, accessing any servers or services on the Site that are not public, without authorization, including attempting to intervene in the operation of the hosting servers or the Site by any means;
l. publishing content that praises, promotes, encourages, or incites terrorism, racism, revisionism, xenophobia, homophobia, sexism, hate speech, discrimination, human trafficking, organized crime, illegal organizations, self‑harm, suicide, torture, cruelty to animals, justification of war crimes, sexual exploitation of children and/or adults, or other illegal Content;
m. taking actions capable of harming the interests of Traditional Art, directly or indirectly, by any means, including, but not limited to, making abusive, unlawful, threatening, defamatory, or fraudulent conduct, directly or indirectly directed against Traditional Art, its employees, representatives, or partners, as well as regarding the IT system made available by Traditional Art, or adopting public positions that may have a negative impact on Traditional Art or the services provided by it;
n. using the Site for any illegal or unauthorized purpose, or engaging in, encouraging, or promoting any illegal activity or activity that violates this Document, as well as any other conduct or activity on the Site that could reasonably harm Traditional Art, other Users/Buyers, Sellers, or other third parties (such as privacy, confidential information, or intellectual property).

For justified reasons, in case of non‑compliance with the provisions of this Document or the applicable legal provisions, the Seller reserves the right to apply one or more corrective measures, such as:

a. suspending or closing the Account, or otherwise restricting access to the Site or to the functionalities of the Site (for example, in the case of repeated or serious violations, such as providing false information when creating the Account or using another person’s personal data);
b. limiting or suspending the User/Buyer's access to place Orders (for example, in the case of frequent placing of false Orders that are subsequently cancelled);
c. restricting the User/Buyer's access to some of the accepted payment methods (for example, in the case of placing multiple Orders for which the chosen payment method does not have sufficient funds to honor the Orders).

2.A WEBSITE AVAILABILITY

Traditional Art makes reasonable efforts to ensure the proper functioning and accessibility of the Site. However, Traditional Art does not guarantee that the Site, its servers, functionalities, or content shall operate uninterruptedly, securely, or free from errors, delays, defects, viruses, or other harmful components.

The Seller reserves the right, at any time and without prior notice, to suspend, restrict, interrupt, modify, update, or temporarily discontinue all or part of the Site, including for maintenance, security, technical interventions, software updates, operational reasons, or circumstances beyond its reasonable control.

To the extent permitted by applicable law, Traditional Art shall not be liable for temporary interruptions, technical malfunctions, data loss, unauthorized access, cybersecurity incidents, software incompatibilities, or other technical events affecting the operation or availability of the Site.

Nothing in this Document shall exclude or limit any mandatory consumer rights or any liability which cannot be excluded or limited under applicable law.

2.B INTELLECTUAL PROPERTY RIGHTS

All content made available on the Site, including but not limited to text, photographs, product images, graphics, logos, trademarks, trade names, designs, visual identities, artistic elements, product descriptions, videos, audio materials, source code, databases, and any other materials or content published on the Site (collectively, the “Intellectual Property”) are protected by copyright, trademark, design, unfair competition, and other applicable intellectual property laws.

Unless otherwise expressly stated, all Intellectual Property displayed on the Site is owned by Traditional Art, its collaborators, licensors, artisans, or other rights holders and is protected under applicable Romanian, European Union, and international intellectual property legislation.

No User, Buyer, or third party shall acquire any ownership rights, licenses, or other rights in relation to the Intellectual Property solely by accessing or using the Site.

Without the prior written consent of Traditional Art, it is prohibited to:

• reproduce, distribute, publish, transmit, modify, adapt, display, sell, license, exploit, or create derivative works from any Intellectual Property;
• use product photographs, product descriptions, branding elements, or artistic designs for commercial purposes;
• copy or imitate the visual identity, artistic presentation, or handmade designs of the Products;
• use automated means to extract, scrape, reproduce, or collect content from the Site.

Any unauthorized use of the Intellectual Property may result in civil, administrative, or criminal liability under applicable law.

3. ORDER

By completing the Order, the Buyer agrees that all data provided by them, necessary for the purchase process, are correct, complete, and true as of the date of placing the Order.

The Buyer may place Orders on the Site by adding the desired Products to the shopping cart and then finalizing the Order by making the payment through one of the methods expressly indicated. Once added to the shopping cart, a Product is available for purchase to the extent that there is stock available for it. Adding a Product to the shopping cart, in the absence of the Order being finalized, does not entail the registration of an Order, nor does it imply the automatic reservation of the Product.

The Seller may cancel the Order placed by the Buyer, following prior notification to the Buyer, without any subsequent obligation of either party towards the other and without either party being able to claim damages from the other, in the following cases:

• non‑acceptance by the issuing bank of the Buyer’s card of the transaction, in the case of online payment;
• invalidation of the transaction by the card processor approved by Traditional Art, in the case of online payment;
• the data provided by the Buyer on the Site are incomplete and/or incorrect.

The Buyer, a natural person, has the right to withdraw from the Contract, respectively to return a Product, within 14 calendar days, without invoking any reason and without incurring any costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Product expires within 14 days from the day on which the Buyer takes physical possession of the Product.

If the Buyer decides to withdraw from the Contract, they shall contact Traditional Art through one of the communication channels indicated in the Contact section of the Site.

If the Buyer, a natural person, requests withdrawal from the Contract within the legal withdrawal period, they must also return any gifts that accompanied the respective Product. If the Order has been paid, the seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his or her decision to withdraw from the Contract.

The amount will be returned as follows:

for Orders paid by bank card - (including Apple Pay, AMEX, BANCONTACT GOOGLE PAY Visa Mastercard Maestro)- by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;

for Orders paid cash on delivery - by returning the value of the product to the bank account sent by the customer or by generating a voucher with the value of the returned product.

for Orders paid with PayPal - by returning the amount in the PayPal account from which the payment was made

The Seller may postpone the reimbursement of the amount until receipt of the Products sold or until receipt of proof that they have been shipped, if they have not offered to recover the Products himself.

If the Product is returned in a condition in which it shows a decrease in value resulting from handling exceeding what is necessary to establish the nature, characteristics, and functioning of the Products (missing accessories, or the Product is damaged), the Seller reserves the right to request a fee to restore the Product to its original condition, as the case may be, or to cover the price difference resulting from the sale of the product as resealed. Alternatively, at the Buyer’s request, the Product will be reshipped, the delivery costs being borne by the Buyer.

Since, in the case of distance sales, the Buyer does not have the possibility to check the Products before concluding the contract, they have the right to withdraw from the Contract. For the same reason, the Buyer is allowed to test and check the Products they have purchased, to the extent necessary to establish the nature, characteristics and functioning of the Products.

In order to establish the nature, characteristics and functioning of the Products, the Buyer must handle and inspect them in the same way as they would be allowed to do so in a real physical store.

The Buyer is only responsible for any diminished value of the Products resulting from handling other than that necessary to determine the nature, characteristics and functioning of the Products.

If the Buyer exercises their right of withdrawal after having used the Products to an extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the Buyer is responsible for any reduction in the value of the Products. Traditional Art recommends that, when exercising the right of withdrawal, the Buyer returns the Product in the original, undamaged packaging, protected by stretch plastic film or packed in a cardboard box (without labels stuck on it, and without cuts, tears, etc.) and together with all its accessories.

Returned Products showing signs of wear (stains, scratches, dents, cracks, bumps, etc.)may be subject to a proportional reduction in reimbursement corresponding to the objectively assessed decrease in value. The final value is established according to the value of the parts to be replaced and the reconditioning labor, or as the difference between the initial value of the new product and the resale value of the used product. Any decrease in the value of the Products resulting from handling other than that necessary to determine the nature, characteristics and functioning of the Products is the responsibility of the Buyer. For clarity, from the total price of the returned Products, the Seller will retain an amount of money representing the decrease in the value of the Products. The equivalent of the decrease fee will be communicated to the Buyer upon receipt of the returned Products.

In the event that a Product ordered by the Buyer cannot be delivered by the Seller, Traditional Art will inform the Buyer of this fact and will return the value of the Product to the Buyer’s account, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed their intention to terminate the Contract.

4. ORDER REFUSAL AND CANCELLATION

The Seller reserves the right, where objectively necessary to protect the legitimate interests of Traditional Art, users, or third parties, and without incurring liability, to refuse, limit, suspend, or cancel any Order, including but not limited to the following situations:

• suspected fraud, abusive conduct, or unauthorized transactions;
• incomplete, inaccurate, misleading, or false information provided by the Buyer;
• repeated refusal of deliveries or abusive return behaviour;
• pricing, technical, software, stock, or typographical errors;
• unavailability of the ordered Products;
• circumstances suggesting unauthorized commercial resale activities;
• failure of payment authorization or transaction validation;
• force majeure events or circumstances beyond the reasonable control of Traditional Art;
• conduct reasonably considered abusive, fraudulent, unlawful, or harmful to the legitimate interests of Traditional Art;

Where an Order is cancelled after payment has been processed, the Buyer shall receive reimbursement of the amounts paid, in accordance with the applicable legal provisions.

4.A CUSTOM-MADE, MADE-TO-ORDER AND PERSONALIZED PRODUCTS

Certain Products offered on the Site may be manufactured according to the Buyer’s specifications, personalized, made-to-order, produced in custom dimensions, custom colours, or otherwise adapted to the Buyer’s individual requirements.

In accordance with the applicable consumer protection legislation, such Products may be exempt from the statutory right of withdrawal.

Where a Product falls within such legal exception, this information shall be clearly communicated to the Buyer before the Order is placed.

Unless otherwise expressly agreed in writing by Traditional Art, Orders for custom-made, made-to-order, or personalized sed Products may not be cancelled once production, preparation, or customization sation has commenced.

Nothing contained in this clause shall affect the Buyer’s mandatory rights relating to lack of conformity or defective Products under applicable law.

5. CONFIDENTIALITY AND DATA PROTECTION

Traditional Art shall maintain the confidentiality of any information provided by the Buyer. Such information shall be disclosed only with the Buyer’s consent, except where disclosure is necessary for the performance of the Order, including, without limitation, for shipping, delivery, payment processing, customer support, fraud prevention, accounting, legal compliance, or the fulfillment of any contractual or statutory obligation.

The Buyer acknowledges that Traditional Art operates through a Shopify-based website and that, in connection with the operation of the website and the performance of the Contract, certain personal data may be processed and stored by Shopify and by other third-party service providers engaged for hosting, order processing, payment handling, delivery, analytics, or related services, in accordance with applicable law.

Personal data shall be collected and processed for the purposes of managing the Buyer’s account, processing and delivering Orders, providing customer support, handling returns and complaints, complying with legal obligations, and protecting the legitimate interests of Traditional Art, where such processing is permitted by law.

Traditional Art shall retain personal data only for as long as necessary for the purposes for which it was collected, for the duration of the Buyer’s account where applicable, and for any additional period required by applicable legal, accounting, tax, or security obligations, or justified by legitimate interests permitted under applicable law.

The Buyer may request access to, rectification of, or deletion of certain personal data, as well as restriction of processing, objection to processing, or data portability, where such rights are available under applicable law. The Buyer may also request the closure of the Buyer’s account at any time. Traditional Art shall comply with such requests to the extent required by applicable law, subject to the retention of certain information where necessary for legal compliance, dispute resolution, fraud prevention, or the establishment, exercise, or defense of legal claims.

In certain cases, Traditional Art or its service providers may contact the Buyer using the contact details provided by the Buyer for purposes relating to the Order, account administration, delivery, customer service, or other matters connected with the Contract.

The Buyer may lodge a complaint with the competent data protection authority if the Buyer believes that the processing of personal data does not comply with applicable law.

5.A PRIVACY POLICY

1. General Information

This Privacy Policy describes how Traditional Art collects, uses, stores, and discloses personal data of users, buyers, and visitors of the website www.traditionalart.store. This policy applies to personal data processed in connection with the use of the website, the creation of an account, the placement of Orders, communications with Traditional Art, and other interactions related to the products offered through the website.

Traditional Art acts as the controller of the personal data collected through the website, to the extent that it determines the purposes and means of such processing. The website is operated using the Shopify platform, and certain personal data may also be processed by Shopify and by third-party service providers engaged for hosting, payments, delivery, analytics, and related operational services.

2. Categories of Personal Data Collected

Traditional Art may collect and process the following categories of personal data:

Identification data, such as name and surname.

Contact data, such as billing address, delivery address, telephone number, and e-mail address.

Account data, such as login credentials and account preferences.

Transaction data, such as details relating to Orders, payments, refunds, returns, and order history.

Communication data, such as messages sent through contact forms, e-mail, chat, or customer support requests.

Technical data, such as IP address, browser type, device information, log data, and website usage information collected through cookies or similar technologies, where applicable.

Traditional Art does not intentionally collect special categories of personal data unless such data is voluntarily provided and its processing is necessary under applicable law. Payment card details are processed by the relevant payment service providers and are not stored by Traditional Art unless expressly stated otherwise.

3. Purposes of Processing

Personal data may be processed for the following purposes:

-creating and managing user accounts;

-processing, confirming, shipping, delivering, returning, and refunding Orders;

-communicating with users and buyers regarding Orders, products, customer support, and account-related matters;

-processing payments and preventing fraudulent or unauthorized transactions;

-complying with legal, tax, accounting, and regulatory obligations;

-defending legal claims and protecting the legitimate interests of Traditional Art;

-improving the functionality, performance, and security of the website;

-sending marketing communications, where the user has given consent or where otherwise permitted by applicable law.

4. Legal Bases for Processing

Traditional Art processes personal data on one or more of the following legal bases, as applicable:

the performance of a contract or steps taken at the request of the data subject prior to entering into a contract, including the processing of Orders and related services;

compliance with legal obligations applicable to Traditional Art;

the legitimate interests of Traditional Art, including fraud prevention, website security, business administration, and the defense of legal claims, provided that such interests do not override the rights and freedoms of the data subject;

the consent of the data subject, where consent is required by law, including for certain marketing communications or non-essential cookies.

5.Disclosure of Personal Data

Personal data may be disclosed, where necessary, to the following categories of recipients:

-Shopify, as the e-commerce platform provider supporting the operation of the website;

-payment service providers and financial institutions involved in processing payments and refunds;

-courier and logistics providers for the delivery and return of Orders;

-IT, hosting, maintenance, analytics, communication, and customer support service providers;

-accountants, auditors, legal advisers, insurers, and professional consultants;

-competent public authorities, courts, regulators, or enforcement bodies, where disclosure is required by law or necessary for the establishment, exercise, or defense of legal claims.

Where personal data is processed by Shopify, users may also consult Shopify’s own privacy information and data rights resources. In some cases, requests concerning data processed directly by Shopify may also be addressed through Shopify’s privacy tools or support channels.

6. International Transfers

Because the website is operated on Shopify and may use third-party service providers, certain personal data may be processed or transferred outside the European Economic Area. Where such transfers occur, Traditional Art shall seek to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

7. Data Retention

Personal data shall be retained only for as long as necessary for the purposes for which it was collected, including the performance of the contract, the maintenance of the user account, the handling of returns and complaints, and compliance with legal, tax, accounting, security, and regulatory obligations. Certain data may be retained for a longer period where necessary for the establishment, exercise, or defense of legal claims, fraud prevention, or other legitimate interests permitted by law.

If the user requests the deletion of personal data or the closure of an account, Traditional Art shall act on such request in accordance with applicable law, subject to any lawful basis for continued retention of certain information.

8. Rights of Data Subjects

Subject to the conditions provided by applicable law, data subjects may have the right to:

-request access to their personal data;

-request the rectification of inaccurate or incomplete personal data;

-request the erasure of personal data;

-request the restriction of processing;

-object to certain processing activities;

-receive personal data in a structured, commonly used, and machine-readable format, where the right to data portability applies;

-withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before such withdrawal;

-lodge a complaint with the competent data protection authority.

Requests concerning personal data processed by Traditional Art may be submitted using the contact details indicated on the website. Where the request concerns data processed directly by Shopify in its own capacity, the user may also contact Shopify through its privacy channels.

9. Cookies and Similar Technologies

The website may use cookies and similar technologies necessary for the operation of the website, account functionality, checkout processes, analytics, security, and user experience. Where required by applicable law, non-essential cookies or similar technologies shall be used only on the basis of the user’s consent.Additional information regarding the cookies and similar technologies used on the website is available in the separate Cookie Policy published on the Site.

Information provided on the Site regarding Product care, cleaning, storage, maintenance, preservation, or use is provided for general informational purposes only and does not constitute professional restoration, textile conservation, preservation, or specialist advice.

10. Data Security

Traditional Art shall take reasonable technical and organizational measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. Nevertheless, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.

11. Communications

Traditional Art and its service providers may contact the user or Buyer using the contact details provided for purposes relating to Orders, account administration, delivery, customer support, legal compliance, or other matters connected with the contractual relationship. Marketing communications shall be sent only where permitted by applicable law and, where required, on the basis of prior consent.

12. Changes to this Policy

The Seller reserves the right to amend or update this Privacy Policy from time to time in order to reflect changes in legal requirements, business operations, or the services used in connection with the website. The updated version shall be made available on the website and shall take effect from the date of publication, unless otherwise stated.

6. BILLING AND PAYMENT

The prices of the products displayed on the website www.traditionalart.store include VAT, in accordance with the applicable legal provisions.

The price, method of payment, and payment deadline applicable to each Order shall be specified therein. The Seller shall issue an invoice to the Buyer for the Products delivered, and the Buyer shall have the obligation to provide all information necessary for the issuance of the invoice in accordance with the applicable legislation.

The invoice related to an Order containing Products shall be delivered to the Buyer in physical format, together with the product, within the same package. By placing the Order, the Buyer expressly agrees to receive the invoice in physical format.

If the invoice is not found in the package, the Buyer is requested to contact Traditional Art by telephone or e-mail.

At the moment of placing an Order, payment shall be processed by a third-party payment service provider specialized in the registration, processing, and secure storage of payment card data. For the purpose of completing the payment, the User shall be redirected to the page of the relevant payment service provider.

For transactions carried out in the United States, the payment processing legal entity shall be Shopify Payments (USA) Inc. For transactions carried out in Europe and in the rest of the world, the payment processing legal entity shall be Shopify International Limited, with its registered office in Ireland.

The User may choose to save his or her payment card data by one of the following methods:

1. Shop Pay Checkout, by selecting the option “Save my information for a faster checkout” displayed at the bottom of the page. By using this option, the User may securely save payment card details, e-mail address, and shipping information for future purchases made through Shopify stores.
2. Standard Checkout, by selecting the checkbox marked “Save this information for next time”, displayed below the payment card data entry field.
3. Customer Account, by accessing the User account after completing a purchase, where saved payment methods may be viewed and managed, where such functionality is available.

Traditional Art shall not have access to the User’s or Buyer’s payment card data and shall not store such data

PRICING, TYPOGRAPHICAL, AND TECHNICAL ERRORS

Traditional Art makes reasonable efforts to ensure the accuracy of the information displayed on the Site, including Product descriptions, specifications, dimensions, colours, stock availability, promotions, and prices. However, due to technical, typographical, human, software, or system-related errors, certain information displayed on the Site may occasionally contain inaccuracies. The Seller reserves the right to correct at any time any errors, inaccuracies, omissions, or incomplete information relating to the Products, prices, promotions, delivery terms, stock availability, or other commercial information published on the Site.The Seller reserves the right to refuse, limit, suspend, or cancel any Order placed for a Product displayed at an obviously erroneous or manifestly disproportionate price resulting from a technical malfunction, typographical error, software malfunction, human error, or system failure.

Where payment has already been processed for a cancelled Order, Traditional Art shall reimburse the amounts paid in accordance with applicable law.

7. DELIVERY

Traditional Art delivers physical products to all Member States of the European Union through Fan Courier, Posta Romana and its partners. Under special conditions the seller might use other delivery companies in order to deliver the products.

The delivery costs shall be borne by the Buyer and shall not be fixed. The applicable delivery costs shall be calculated according to the destination and the characteristics of the Order and shall be displayed to the Buyer during the checkout process, before the Order is placed.
For deliveries within Romania, Traditional Art offers free shipping on orders over 1500 RON.
Traditional Art shall use reasonable efforts to deliver the Products within an estimated period of up to 5 business days from the confirmation of the Order, unless otherwise stated. Unless the parties have expressly agreed otherwise, the Products shall be delivered no later than 30 days from the date of conclusion of the contract.

If the delivery address indicated by the Buyer is located in the proximity of the Seller, the Seller reserves the right to contact the Buyer for the purpose of arranging delivery of the Order directly by the Seller. In such case, the delivery shall be carried out only with the Buyer’s prior agreement.

For Orders delivered outside the European Union, the Buyer may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance charges, storage charges, or other taxes and fees imposed by the destination country.

Unless otherwise expressly stated, such charges, including customs duties, import taxes, VAT, customs clearance fees, brokerage fees, storage charges, or other governmental charges applicable outside the European Union, shall be borne exclusively by the Buyer.

Traditional Art shall not be liable for delays caused by customs procedures, inspections, import restrictions, refusal of customs clearance, or any actions or omissions of customs authorities or other governmental authorities.

The Buyer is solely responsible for verifying the import conditions, taxes, restrictions, and customs requirements applicable in the destination country before placing the Order.

Delivery shall be made to the address indicated by the Buyer when placing the Order. The Buyer is responsible for ensuring that all delivery information provided is complete and accurate. Traditional Art shall not be liable for delays or non-delivery caused by incorrect, incomplete, or inaccurate information provided by the Buyer.

The risk of loss of or damage to the Products shall pass to the Buyer at the moment when the Buyer, or a third party designated by the Buyer other than the carrier, takes physical possession of the Products.

In the event that Traditional Art does not deliver the Products within the agreed delivery period, or within the maximum legal period where no specific period has been agreed, the Buyer shall be entitled to request delivery within an additional period appropriate to the circumstances. If the Products are not delivered within such additional period, the Buyer shall have the right to terminate the contract, in accordance with applicable law.

Traditional Art shall not be liable for delays caused by force majeure or other circumstances beyond its reasonable control, without prejudice to the mandatory rights of the Buyer under applicable consumer protection legislation.

Upon delivery, the Buyer is encouraged to verify the integrity of the package and the condition of the Products. Any visible damage should be mentioned to the courier upon receipt and notified to Traditional Art without undue delay.

The Buyer is solely responsible for verifying whether the ordered Products may legally be imported into the destination country before placing the Order.

7.A Limitation of liability

To the maximum extent permitted by applicable law, Traditional Art shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages arising out of or in connection with the use of the Site, the inability to use the Site, the Products, the Orders, the contractual relationship between the parties, or any delay or failure in performance.

Without limitation, Traditional Art shall not be liable for:

• loss of profits;
• loss of business opportunity;
• loss of revenue;
• loss of anticipated savings;
• reputational harm;
• emotional distress;
• loss of data;
• interruption of business activities;
• delays caused by couriers, payment processors, hosting providers, telecommunications operators, customs authorities, or other third-party service providers;
• technical malfunctions or interruptions affecting the Site;
• events beyond the reasonable control of Traditional Art.

Nothing in this clause shall exclude or limit liability which cannot legally be excluded or limited under applicable law, including liability for fraud, wilful misconduct, gross negligence, death, personal injury, or mandatory consumer rights.

Nothing in this Document shall exclude or limit any mandatory consumer rights or any liability which cannot be excluded or limited under applicable law.

8. Return Policy

Right of Return / Withdrawal

If the Buyer is a consumer, the Buyer has the right to withdraw from the distance contract within 14 days, without giving any reason, in accordance with applicable law. The withdrawal period expires after 14 days from the day on which the Buyer, or a third party other than the carrier and indicated by the Buyer, acquires physical possession of the Products.

In order to exercise the right of withdrawal, the Buyer must inform Traditional Art of the decision to withdraw by means of an unequivocal statement sent through the contact details made available on the website. The Buyer may use a return or withdrawal form, where such form is made available by Traditional Art, but this shall not be mandatory unless expressly required by law.

Return of the Products

Following the exercise of the right of withdrawal, the Buyer shall return the Products or hand them over to Traditional Art, or to a person authorized by Traditional Art to receive them, without undue delay and in any event no later than 14 days from the date on which the Buyer communicated the decision to withdraw from the contract. The deadline shall be deemed complied with if the Products are sent back before the expiry of that 14-day period.

The Buyer may choose either:

• to request collection of the return by courier, where such option is made available by Traditional Art; or
• to hand over the return to one of the partner post offices indicated by Traditional Art.

Unless Traditional Art expressly agrees otherwise, the direct cost of returning the Products shall be borne by the Buyer. This shall apply only to the extent that the Buyer was informed of this obligation before the conclusion of the contract.

Condition of Returned Products

The Products returned by the Buyer must be sent back in the same condition in which they were received, subject only to handling necessary to establish the nature, characteristics, and functioning of the Products. The Buyer shall return the Products, where applicable, with the original labels intact, together with all accessories, gifts, and documents delivered with the Products, including any warranty certificate issued by the manufacturer or distributor.

The Buyer is entitled to inspect and test the Products only to the extent that such inspection and testing would reasonably be permitted in a physical retail store. Any handling exceeding what is necessary for such inspection may result in a diminished value of the Products for which the Buyer may be held liable in accordance with applicable law.

Where the Products show signs of excessive handling or use exceeding what is necessary to establish the nature, characteristics, and functioning of the Products, the reimbursement may be proportionally reduced to reflect the objectively assessed diminished value of the Products, in accordance with applicable law, including, without limitation:

• wear exceeding normal inspection;
• scratches, chips, stains, tears, deformation, or other physical deterioration;
• damage caused by impacts, mechanical shocks, electrical shocks, moisture, improper storage, or improper care;
• removal, loss, or deterioration of accessories, gifts, labels, packaging elements, or accompanying documents;
• unauthorized interventions, repairs, alterations, or modifications.

Where the returned Products are damaged as a result of handling, cleaning, storage, or use contrary to the care instructions provided by Traditional Art, and such handling exceeds what is necessary to establish the nature, characteristics, and functioning of the Products, the Seller reserves the right to reduce the reimbursement by an amount corresponding to the proven decrease in value, to the extent permitted by applicable law.

Incorrect Return Packages

If the return package contains products other than those identified by the Buyer in the completed return request or otherwise communicated to Traditional Art, the Seller reserves the right to refuse acceptance of the package following verification by the courier or receiving point.

If a return package is accepted for logistical reasons and, upon inspection, it is found to contain products different from those declared by the Buyer, the Seller reserves the right to suspend the processing of the return until the situation is clarified. Any costs generated by the return of undeclared, incorrect, or non-corresponding products may be borne by the Buyer, to the extent permitted by applicable law.

Refunds

If the Buyer validly exercises the right of withdrawal, Traditional Art shall reimburse all payments received from the Buyer, including the standard delivery costs, without undue delay and in any event no later than 14 days from the date on which Traditional Art is informed of the Buyer’s decision to withdraw. However, Traditional Art may withhold reimbursement until it has received the Products back or until the Buyer has supplied evidence of having sent back the Products, whichever occurs first.

Traditional Art is not required to reimburse any supplementary costs resulting from the Buyer’s choice of a type of delivery other than the least expensive standard delivery method offered by Traditional Art.

Any reimbursement shall be made using the same means of payment as the Buyer used for the initial transaction, unless the Buyer has expressly agreed otherwise and provided that the Buyer does not incur any fees as a result of such reimbursement. Where cash reimbursement is not available outside Romania, Traditional Art may reimburse the Buyer by bank transfer or another non-cash payment method agreed with the Buyer, to the extent permitted by applicable law.

Non-returnable / limited return cases

The right of withdrawal shall not apply, or may be limited, in the cases provided by applicable law. If Traditional Art offers Products that fall under legal exceptions to the right of withdrawal, such exceptions shall be communicated separately and clearly before the Order is placed.

Return address

Unless otherwise communicated by Traditional Art in connection with a specific return request, returned Products shall be sent to the return address indicated below:

Phone number: +40724365313
E-mail: support@traditionalart.store
Contact Person: Mihalachi Iulian
Address: Country: Romania, County:Neamt, City: Baltatesti, Street: Florilor, Number 240, Postal Code: 617025

Before returning any Products, the Buyer is encouraged to contact Traditional Art through the contact details available on the Site in order to receive return instructions, return authorization where applicable, and any updated delivery information necessary for the proper processing of the return.

The Buyer remains responsible for ensuring that the returned Products are properly packaged and protected during transport. Traditional Art shall not be liable for damage occurring during return transport where such damage results from insufficient packaging or improper handling by the carrier selected by the Buyer.

9. WARRANTIES

All Products sold through the Site by the Seller benefit from warranty conditions in accordance with the applicable legislation within the EU and the commercial policies of the manufacturer (Traditional Art), issued by the Seller. The Buyer will receive upon delivery for each Product that benefits from the warranty a warranty certificate containing the relevant warranty support contact details during the warranty period. 

PRODUCT LIFESPAN, CARE INSTRUCTIONS AND LEGAL GUARANTEE OF CONFORMITY- wool products

When properly maintained in accordance with the care instructions set out below, the Product may remain usable for many years, potentially approximately 10 to 20 years or longer under normal household conditions.

This indication of lifespan is provided for informational purposes only. It shall not constitute a commercial guarantee, a durability guarantee, or any contractual undertaking extending beyond the rights granted to consumers under the mandatory provisions of applicable law.

Product Care Instructions

The Products are manufactured using natural wool fibres and traditional weaving techniques and therefore require appropriate handling, cleaning, drying, and storage.

In order to preserve the quality, appearance, structure, and durability of the Product, the Buyer shall follow the care instructions below:

• The Product should be regularly shaken or gently aired in order to remove dust and maintain fibre freshness.
• Vacuuming, where appropriate, should be carried out carefully, using low suction power and without aggressive rotating brush attachments.
• Excessive friction, repeated abrasive contact, and contact with rough surfaces should be avoided.
• The Product should be rotated periodically in order to promote even wear and light exposure.
• Spills should be treated without undue delay using a clean, dry, or slightly damp cloth.
• Liquids should be absorbed by gentle dabbing only; rubbing, scrubbing, or aggressive brushing shall be avoided.
• Only mild detergents suitable for wool or other delicate natural fibres should be used.
• Bleach, chlorine-based substances, harsh stain removers, solvents, and abrasive cleaning agents shall not be used.
• Steam cleaning shall not be used unless its suitability has been expressly confirmed by a professional experienced in wool textiles.
• Where deep cleaning is necessary, professional cleaning by specialists experienced in handmade wool textiles is recommended.
• Hand washing is recommended whenever possible.
• If machine washing is used, only a delicate wool programme at a maximum temperature of 30°C shall be used, with minimal spin cycles only.
• The Product shall not be wrung, twisted, stretched, tumble dried, or hung while wet.
• Drying shall take place flat on a clean, dry surface and away from direct heat sources.
• Direct and prolonged exposure to sunlight during drying or storage should be avoided, as natural fibres and dyes may fade over time.
• The Product shall be stored only in clean, dry, and adequately ventilated conditions and shall be protected from humidity, condensation, mold, insects, pests, chemicals, and heat sources.

Unless expressly stated otherwise, the Product is intended solely for normal residential, decorative, and household use.

Failure to comply with the above care instructions may cause damage to the Product and may affect the assessment of a claim where the reported defect results from improper use, cleaning, maintenance, or storage, to the extent permitted by applicable law.

Product Durability, Care Instructions & Legal Warranty- Masks

When used and stored under normal indoor conditions and maintained in accordance with the care instructions set out below, the Product may remain usable for many years, potentially approximately 10–20 years or longer, when properly handled, stored, and maintained in accordance with the care instructions.

This lifespan estimate is provided strictly for informational purposes and does not constitute a commercial guarantee, durability guarantee, or contractual commitment extending beyond the mandatory legal warranty period established under applicable law.

PRODUCT CARE INSTRUCTIONS

Due to the fragile and handmade nature of the Product, careful handling, storage, transportation, and maintenance are essential.

The Product is intended primarily for decorative, collection, cultural, artistic, or occasional ceremonial use unless otherwise expressly stated.

General Handling Instructions

• Handle the Product carefully and with clean, dry hands.
• Avoid pulling, bending, compressing, or placing excessive pressure on decorative elements, fibers, ropes, horns, bells, or attached accessories.
• Do not expose the Product to impacts, falls, crushing, or excessive mechanical stress.
• The Product should not be used in conditions involving excessive physical movement, friction, or strain unless specifically designed for such use.

Cleaning Instructions

• Clean only using dry and gentle methods.
• Use a soft dry cloth, microfiber cloth, or soft brush suitable for delicate decorative objects.
• Do not scrub, rub aggressively, or use abrasive cleaning tools.
• Do not use water, steam, detergents, solvents, alcohol-based cleaners, bleach, chemical sprays, or other liquid cleaning products unless explicitly confirmed safe for all materials contained in the Product.
• Professional cleaning by specialists experienced with handmade traditional or textile-based decorative objects is recommended where necessary.

Moisture & Environmental Protection

• Keep the Product away from excessive humidity, condensation, rain, snow, or direct water exposure.
• Do not immerse the Product in water.
• Avoid storage in damp, poorly ventilated, or humid environments.
• Prolonged exposure to moisture may cause:
• deformation;
• discoloration;
• mold development;
• fiber deterioration;
• oxidation of metallic components;
• weakening of adhesives, stitching, or structural elements.

Sunlight & Heat Exposure

• Avoid prolonged direct sunlight exposure, as natural fibers, paints, dyes, leather, textiles, and decorative elements may fade, dry, crack, or discolor over time.
• Keep away from radiators, fireplaces, heaters, stoves, candles, open flames, or other heat sources.
• Excessive heat exposure may result in warping, shrinkage, cracking, adhesive failure, or structural deterioration.

Storage Instructions

• Store in a clean, dry, and well-ventilated environment.
• Avoid compression during storage.
• Do not place heavy objects on top of the Product.
• Where possible, store in protective breathable packaging rather than airtight plastic containers.
• Protect from insects, moths, rodents, pets, dust accumulation, and environmental contaminants.

Usage Limitations

• The Product is not intended as a toy and is not suitable for children unless explicitly stated otherwise.
• Decorative elements may contain sharp, rigid, fragile, or detachable components.
• The Product should not be modified, repainted, dismantled, or repaired using unauthorized methods or materials.

Failure to comply with these care instructions may result in irreversible damage to the Product. The Seller shall not be liable for defects or deterioration resulting directly from improper handling, cleaning, storage, transportation, display, maintenance, or use, to the extent permitted by applicable law.

Legal Guarantee of Conformity

Consumers purchasing Products from www.traditionalart.store benefit from the legal guarantee of conformity provided by applicable consumer protection legislation. The Seller shall be liable for any lack of conformity which exists at the time the Products are delivered and which becomes apparent within two years of that time.

The Product shall be considered in conformity with the contract where it complies with the description, type, quantity, quality, and other characteristics provided for in the contract, is fit for the purposes for which Products of the same type would normally be used, and possesses the qualities and durability which may reasonably be expected, taking into account the nature of the Product and any public statements made by or on behalf of the Seller.

A lack of conformity may exist, in particular, where the Product:

• materially differs from the description, specifications, or images presented at the time of purchase;
• contains manufacturing, weaving, edging, or workmanship defects;
• presents structural defects affecting its normal or intended use;
• exhibits abnormal deterioration resulting from defective materials or production methods; or
• shows abnormal or excessive colour transfer resulting from a defective dyeing process.

Where a lack of conformity is established, the consumer shall be entitled to the remedies provided by applicable law. Depending on the circumstances and the conditions laid down by law, such remedies may include bringing the Product into conformity by repair or replacement, a proportionate reduction of the price, or termination of the contract.

Any lack of conformity which becomes apparent within one year of delivery shall be presumed to have existed at the time of delivery, unless proved otherwise or unless such presumption is incompatible with the nature of the Product or the nature of the lack of conformity. This provision shall apply without prejudice to any more favourable mandatory national rules.

Handmade and Natural Material Characteristics

The Buyer acknowledges and accepts that the Products are handmade and made from natural wool fibres. As a result, slight variations in size, weaving density, appearance, finish, texture, and colour, as well as slight pilling, softening, felting, or normal evolution of the fibres over time, may occur as inherent characteristics of the Product.

Such inherent and minor variations, insofar as they are consistent with the nature of handmade wool products and do not affect conformity with the contract, shall not in themselves constitute a defect or a lack of conformity.

PRODUCT APPEARANCE, COLOUR, AND HANDMADE CHARACTERISTICS

Traditional Art Products are handmade using traditional artisanal techniques and natural materials. Minor variations, artisanal marks, asymmetries, and differences in texture, finish, or colour are natural characteristics of authentic handmade craftsmanship and contribute to the uniqueness of each Product.

Minor asymmetries, irregularities, weaving variations, artisanal marks, hand-finishing differences, or slight variations in dimensions and colour tones are inherent characteristics of handmade artisanal products and contribute to their authenticity and uniqueness.

Traditional Art makes reasonable efforts to display as accurately as possible the colours, textures, dimensions, appearance, and characteristics of the Products presented on the Site.

However, due to:

• handmade manufacturing methods;
• the use of natural fibres, wool, dyes, wood, leather, textiles, or other natural materials;
• artisanal weaving, dyeing, carving, painting, or finishing techniques;
• lighting conditions during photography;
• monitor, browser, screen, or mobile device calibration differences;
• natural variations in materials;

certain variations in colour tone, texture, dimensions, finish, symmetry, appearance, or decorative details may exist between the Product photographs displayed on the Site and the Product delivered to the Buyer.

The Buyer acknowledges and accepts that such variations constitute normal and inherent characteristics of handmade artisanal products and shall not, in themselves, constitute defects or lack of conformity, provided that the Product substantially corresponds to its description and intended characteristics.

Due to the handmade nature of the Products, slight variations in dimensions, weaving density, texture, finishing details, and colour tones may naturally occur.

Circumstances Not Constituting Lack of Conformity

To the extent permitted by applicable law, the Seller shall not be liable under the legal guarantee for deterioration or damage resulting from causes occurring after delivery and not attributable to the Seller, including:

• normal wear and tear resulting from ordinary use;
• natural aging of wool fibres;
• minor pilling, felting, softening, or texture changes consistent with the nature of wool;
• aesthetic variations inherent in handmade products;
• improper use, negligent handling, improper cleaning, improper drying, or improper storage;
• exposure to moisture, mold, insects, pests, chemicals, fire, accidents, pets, or other external factors;
• excessive friction, sharp objects, heavy furniture, or unsuitable surfaces; or
• repairs, modifications, or alterations not carried out or authorized by the Seller.

This clause shall not exclude or limit any mandatory consumer rights that cannot be waived or restricted by contract.

Nothing in this Document shall exclude or limit any mandatory consumer rights or any liability which cannot be excluded or limited under applicable law.

Assessment of Claims

In order to assess a claim relating to an alleged lack of conformity, the Seller may request the consumer to provide relevant information and supporting documents, including proof of purchase, photographs of the reported issue, and information concerning the Product’s use, maintenance, cleaning, and storage.

Where necessary for the examination of the claim, the consumer may be requested to make the Product available to the Seller or to return it to the address indicated by the Seller for inspection.

Where the lack of conformity is confirmed and the Product must be repaired, replaced, or returned following termination of the contract, the applicable remedy shall be carried out free of charge to the consumer, including the necessary costs of postage, carriage, labour, and materials, in accordance with applicable law. The Seller may not impose on the consumer costs that are prohibited by the mandatory provisions governing the legal guarantee of conformity.

If, after assessment, the reported issue is found not to constitute a lack of conformity for which the Seller is liable under applicable law, the Seller may inform the consumer accordingly and, where appropriate, may indicate the conditions under which the Product may be returned to the consumer at the consumer’s expense.

Where the lack of conformity becomes apparent within one (1) year from delivery, it shall be presumed to have existed at the time of delivery, unless proven otherwise or unless such presumption is incompatible with the nature of the Products or the nature of the lack of conformity, without prejudice to any more favorable mandatory provisions of applicable national law.

Any remedy granted under the legal guarantee of conformity shall be provided free of charge to the consumer, in accordance with applicable law. Where required by law, this shall include the necessary costs incurred in bringing the Products into conformity, including postage, carriage, labor, and materials.

The consumer acknowledges and accepts that handmade and natural-fiber Products may present slight variations in dimension, texture, weaving density, appearance, finish, and color, as well as minor pilling, felting, or softening over time, consistent with the nature of the materials used and the handmade manufacturing process. Such characteristics shall not, in themselves, constitute a lack of conformity.

10. DECREASE IN VALUE OF RETURNED PRODUCTS

In the case of distance contracts, the Buyer is unable to physically inspect the Products prior to the conclusion of the contract. For this reason, the Buyer benefits from the right of withdrawal under the conditions established by applicable law.

The Buyer shall be entitled to handle and inspect the Products only to the extent necessary to establish their nature, characteristics, and functioning. Such handling and inspection shall be limited to what would reasonably be permitted in a physical retail environment.

The Buyer shall be liable for any diminished value of the Products resulting from handling, use, testing, or manipulation exceeding what is necessary to establish the nature, characteristics, and functioning of the Products. Any use of the Products beyond the limits of a normal in-store inspection shall entitle the Seller to reduce the amount to be reimbursed or, where appropriate and permitted by applicable law, to recover compensation corresponding to the decrease in value.

Without limitation, handling exceeding what is necessary may include:

-use of the Products for purposes other than inspection;

-prolonged or repeated use of the Products;

-use of the Products in conditions exposing them to dirt, moisture, odors, smoke, stains, pets, or other contaminants;

-deterioration caused by improper handling, storage, washing, cleaning, installation, or transport;

-removal, damage, or loss of packaging, labels, protective elements, accessories, or documents accompanying the Products, where such elements affect the resale value of the Products;

-any act or omission as a result of which the Products can no longer be offered for sale as new.

In the case of handmade, woven, or wool-based Products, the Buyer may inspect the Product by unfolding it, examining its dimensions, texture, weaving, colour, finish, and general appearance, in the same manner as would be reasonably possible in a physical store. However, placing the Product into actual use, exposing it to flooring wear, furniture pressure, moisture, household contaminants, or repeated handling beyond what is strictly necessary for inspection may constitute excessive handling and may result in a diminished value.

The Seller reserves the right to examine all returned Products upon receipt in order to determine whether the Products have been handled beyond the extent necessary to establish their nature, characteristics, and functioning. Any assessment of diminished value shall be made in good faith, on the basis of the condition of the Products at the time of return, and in accordance with applicable law.

Where the returned Products show signs of excessive handling, use, deterioration, or damage attributable to the Buyer, the Seller reserves the right to retain from the reimbursement due an amount corresponding to the proven decrease in value of the Products.

Where the Seller determines that the reported defect or damage results from improper care, handling, cleaning, storage, or use contrary to the care instructions provided, the claim may be rejected to the extent permitted by applicable law. In such case, the Product may be returned to the Buyer at the Buyer’s expense and without repair

The consumer acknowledges and accepts that handmade and natural-fiber Products may present slight variations in dimension, texture, weaving density, appearance, finish, and color, as well as minor pilling, felting, or softening over time, consistent with the nature of the materials used and the handmade manufacturing process. Such characteristics shall not, in themselves, constitute a lack of conformity.

If the Products returned following withdrawal show damage resulting from improper care, improper cleaning, improper storage, or other handling contrary to the care instructions communicated by Traditional Art, and such handling exceeds what is necessary for permitted inspection, the Seller may apply a corresponding reduction in the reimbursement due, to the extent permitted by applicable law.
Where the Seller has failed to provide the Buyer with the information on the right of withdrawal as required by applicable law, the Buyer shall not be liable for any diminished value of the Products resulting from handling, to the extent provided by law.
 In the event that a Product ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return the value of the Product to the Buyer's account, within a maximum period of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed their intention to terminate the Contract.

The availability of a Product will be displayed on the Site as follows:

In stock: The Product is currently available in stock.

Made to order: The Product is not currently in stock but may be produced upon request, subject to confirmation of availability, production time, specifications, and pricing.

Out of stock: The Product is currently unavailable.

11. GOVERNING LAW AND DISPUTE RESOLUTION

This Document, as well as any use of the Site, Orders placed through the Site, and Contracts concluded between Traditional Art and the Buyer, shall be governed by and interpreted in accordance with Romanian law. However, if the Buyer is a consumer residing in another Member State of the European Union, this choice of law shall not deprive the consumer of any mandatory protections granted by the laws of the consumer’s country of habitual residence.

In the event of any dispute arising between Traditional Art and the User and/or Buyer, the parties shall first attempt to resolve the matter amicably, in good faith, through direct communication and alternative dispute resolution mechanisms, to the extent possible.

This section and the procedures set out below constitute evidence of Traditional Art’s willingness to resolve notifications, complaints, or disputes promptly, efficiently, amicably, and, where appropriate, through alternative extrajudicial means, in accordance with the applicable legal provisions in force in Romania and within the European Union.

For notifications, complaints, requests, or disputes relating to:

• Orders;
• delivered Products;
• returns or reimbursements;
• warranties;
• payments;
• the functioning of the Site;
• alleged illegal Content;
• intellectual property rights;
• personal data processing;
• or any other matter connected with the contractual relationship between the parties,

Users, Buyers, or any interested persons may contact Traditional Art at any time using the contact details or contact form made available on the Site.

Where an amicable resolution cannot be reached, disputes shall fall within the jurisdiction of the competent Romanian courts, unless mandatory consumer protection legislation provides otherwise.

Nothing in this Document shall exclude or limit mandatory consumer rights granted under applicable law.

ALTERNATIVE DISPUTE RESOLUTION

Consumers residing within the European Union may have the possibility of using alternative dispute resolution procedures for disputes relating to online purchases.

The European Commission provides an Online Dispute Resolution platform accessible at: https://ec.europa.eu/consumers/odr

Traditional Art does not undertake and is not obliged to participate in dispute resolution procedures before a consumer arbitration body, except where such participation is required under mandatory applicable law.

SEVERABILITY

If any provision of this Document is found by a competent court or authority to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be interpreted to the maximum extent permitted by law or, where necessary, deemed severed, without affecting the validity, legality, or enforceability of the remaining provisions.

ENTIRE AGREEMENT

This Document, together with the Privacy Policy, Return Policy, Cookie Policy, warranty provisions, and any other policies expressly referenced on the Site, constitute the entire agreement between Traditional Art and the User and/or Buyer regarding the use of the Site and the purchase of Products through the Site and supersede any prior understandings, communications, representations, negotiations, or agreements, whether oral or written.

MODIFICATION OF TERMS AND CONDITIONS

The Seller reserves the right to amend, supplement, modify, or update this Document from time to time in order to reflect changes in applicable legislation, business operations, technical developments, commercial practices, or the functionality of the Site.

Any modifications shall not affect Orders already confirmed prior to the publication of the updated Terms and Conditions, unless such modifications are required by applicable law.

The updated version of the Terms and Conditions shall become effective from the date of publication on the Site unless otherwise expressly stated.

Users and Buyers are encouraged to review this Document periodically. Continued use of the Site following the publication of modifications shall constitute acceptance of the updated Terms and Conditions.

CONTACT INFORMATION

For notifications, complaints, requests, warranty claims, return requests, data protection requests, or any other communications relating to the use of the Site, the Products, or the contractual relationship between the parties, Users and Buyers may contact Traditional Art using the contact details made available on the Site.

Details:

MIHALACHI IULIAN ÎNTREPRINDERE INDIVIDUALĂ 

Fiscal residence: Baltatesti Village, Neamt County

Unique identification code (CUI): 25506357

Registered under no. F2009000434271 at ONRC Neamt.

MARIA MIHALACHI PERSOANA FIZICA AUTORIZATA

Fiscal residence: Baltatesti Village, Neamt County

Unique identification code (CUI): 52363319

Registered under no. F2025030418005 at ONRC Neamt

12. COOKIE POLICY

GENERAL INFORMATION

This Cookie Policy explains how Traditional Art uses cookies and similar technologies on www.traditionalart.store.

By using the website, users may consent to the use of certain cookies in accordance with this Policy and applicable law.

WHAT ARE COOKIES

Cookies are small text files stored on a user’s device when visiting a website. Cookies help websites function properly, improve user experience, analyze traffic, and support security and marketing functions.

TYPES OF COOKIES USED

Strictly Necessary Cookies

These cookies are essential for the operation of the website and cannot be disabled in the systems used by Traditional Art. They may include cookies necessary for:

* shopping cart functionality;

* secure checkout;

* fraud prevention;

* account login;

* website security;

* payment processing.

These cookies do not require consent where permitted by applicable law.

Analytics Cookies

Analytics cookies help Traditional Art understand how visitors interact with the website by collecting information such as visited pages, traffic sources, browsing behavior, and technical performance.

These cookies may include services provided by:

* Shopify Analytics;

* Google Analytics;

* other analytics providers used by Traditional Art.

Analytics cookies are used only where the user has provided consent, where such consent is required by law.

Marketing Cookies

Marketing cookies may be used to deliver personalized advertisements and measure advertising performance.

These cookies may include services provided by:

* Meta (Facebook/Instagram);

* TikTok;

* Pinterest;

* Google Ads;

* other advertising partners.

Marketing cookies are used only where the user has provided consent, where such consent is required by law.

Preference Cookies

Preference cookies allow the website to remember certain settings selected by the user, such as language, currency, or regional preferences.

THIRD-PARTY SERVICES

Certain cookies may be placed by third-party service providers used in connection with the operation of the website, including Shopify and other technical, analytics, payment, or advertising providers.

Traditional Art does not control third-party cookies directly and recommends that users consult the privacy and cookie policies of the relevant third parties.

COOKIE CONSENT

Where required by applicable law, non-essential cookies shall be used only after the user has provided consent through the cookie banner or consent management platform available on the website.

Users may withdraw or modify consent preferences at any time through the cookie settings made available on the website.

BROWSER SETTINGS

Most internet browsers allow users to manage cookies through browser settings. Users may block, delete, or disable cookies at any time.

Blocking certain cookies may affect the functionality or performance of the website.

DATA PROTECTION

Information collected through cookies may constitute personal data under applicable data protection legislation.

For additional information regarding the processing of personal data, users may consult the Privacy Policy available on the website.

CHANGES TO THIS POLICY

The Seller reserves the right to amend or update this Cookie Policy from time to time in order to reflect changes in legal requirements, technologies, or website functionality.

The updated version shall become effective upon publication on the website unless otherwise stated.

CONTACT

For questions relating to this Cookie Policy or data protection matters, users may contact Traditional Art using the contact details available on the website.