Every Traditional Art product is handmade using traditional artisanal techniques and natural materials. Small variations in colour, texture, weaving, dimensions, or decorative details are natural characteristics of handmade craftsmanship and make each piece unique.

Legal Warranty

Consumers benefit from the legal guarantee of conformity provided under applicable consumer protection laws. Traditional Art is responsible for any lack of conformity existing at the time of delivery that becomes apparent within 2 years from the date the product is received.

This means that products should correspond to their description, possess the expected qualities and functionality, and be free from manufacturing defects existing at the time of delivery.

Handmade Characteristics

Because our products are handmade and created using natural materials, slight variations between product photographs and the delivered item may naturally occur.

These may include:

• slight colour tone differences
• weaving irregularities
• artisanal marks
• texture variations
• small dimension differences
• natural evolution of fibres over time

These characteristics are considered part of authentic handmade craftsmanship and are not regarded as defects.

Warranty Limitations

The warranty does not cover damage or deterioration caused by:

• improper use
• accidents or impacts
• moisture exposure
• improper cleaning or storage
• unauthorized repairs or modifications
• normal wear over time
• failure to follow care instructions

Warranty Claims

If you believe your product presents a manufacturing defect or lack of conformity, please contact us with:

• proof of purchase
• photographs of the issue
• a short description of the problem

We may request additional information if necessary in order to assess the claim properly.

Contact

For warranty questions or claims, please contact us at:

Phone: +40 724 365 313
E-mail: support@traditionalart.store

For complete legal information, please refer to our full Terms & Conditions here.